Box Office Attendant
Status: Part-Time Hourly
Schedule: Flexible, Primarily Nights & Weekends
Reports To: Director of Sales and Marketing
FLSA Status: Non-Exempt
About Us: Hoyt Sherman Place is a premier historic cultural center in Iowa, working with national and local partners to present outstanding performances, celebrate Iowa’s history and grow arts and culture in the region. Our venue offers an intimate theater experience with extraordinary acoustics, a beautiful historic mansion, and a majestic art gallery.
About the Role: The Box Office Attendant is responsible for assisting the Director of Sales and Marketing and Box Office Manager in the operations of the Hoyt Sherman Place box office, primarily during evening and weekend events. This includes selling tickets, reconciling ticket sales, and answering phone or in-person inquiries about upcoming events.
-Handle and process the sale of tickets for all Hoyt Sherman Place events at the Hoyt Sherman Place box office window.
-Resolve customer complaints, ticket problems, and other customer service issues in a fair, professional, and courteous manner.
-Assist with the collection and dissemination of marketing information related to ticket sales and events.
-Answer incoming phone calls to the box office and answer questions or assist customers as needed.
-Perform other duties, functions and special projects as assigned by the Director of Sales and Marketing and/or Chief Executive Officer.
Requirements: Knowledge of event production and operations; ability to use computerized reserved seat ticketing system; ability to implement and monitor sales and promotions; ability to work in a fast-paced environment including multi-tasking, working under pressure, recognizing problems, and finding solutions while maintaining a positive attitude; excellent oral and written communication skills; creativity, self-motivation, and the ability to build rapport quickly and effectively with individuals.
Send a cover letter and résumé to Director of Sales and Marketing, Dana Hanson.
Status: Part-Time, Hourly
Schedule: Flexible, Nights & Weekends Required
Reports To: Director of Operations & Maintenance
FLSA Status: Exempt
About the Role: The Cleaning Specialist is responsible for assisting the Operations team in cleaning the Hoyt Sherman Place facility at the conclusion of theater and/or facility events.
-Clean all areas of the facility by sanitizing, sweeping, vacuuming, and mopping.
-Clean and sanitize bathrooms, restock supplies.
-Empty all trash, replacing liner and wiping down receptacles when necessary.
-Follow all company safety and security procedures.
-Perform other duties, functions and special projects as assigned by the Director of Operations & Maintenance.
-Must be able to work independently.
-Must be able to work nights and weekends, as needed. Schedule will vary based on events and needs of the facility.
-Prior experience in commercial cleaning is preferred, but not required.
-Must be able stand for an extended period of time.
-Must be able to use repetitive motion.
-Must be able to lift up to 30 pounds.
Send a Hoyt Sherman Place Employment/Job Application or résumé to Director of Operations & Maintenance, Bryce Moyer.