Employment

Box Office Attendant

Status: Part-Time Hourly
Schedule: Flexible, Primarily Nights & Weekends
Reports To: Chief Marketing and Sales Officer
FLSA Status: Non-Exempt

About Us: Hoyt Sherman Place is a premier historic cultural center in Iowa, working with national and local partners to present outstanding performances, celebrate Iowa’s history and grow arts and culture in the region. Our venue offers an intimate theater experience with extraordinary acoustics, a beautiful historic mansion, and a majestic art gallery.

About the Role: The Box Office Attendant is responsible for assisting the Chief Marketing and Sales Officer and the Box Office Manager in the operations of the Hoyt Sherman Place box office, primarily during evening and weekend events. This includes selling tickets, reconciling ticket sales, and answering phone or in-person inquiries about upcoming events.

Responsibilities:
-Handle and process the sale of tickets for all Hoyt Sherman Place events at the Hoyt Sherman Place box office window.
-Resolve customer complaints, ticket problems, and other customer service issues in a fair, professional, and courteous manner.
-Answer phone calls and in-person inquiries to resolve questions and assist customers as needed.
-Work with the Hoyt Sherman Place Event Manager on Duty and volunteer ushers during the event to aid in the ingress/egress of patrons
-Provide event updates to Hoyt Sherman Place staff and tour personnel including attendance counts, ticket sales, and settlement reports
-Assist with the collection and dissemination of marketing information related to ticket sales and events.
-Perform other duties, functions and special projects as assigned by the Chief Marketing and Sales Officer and/or Chief Executive Officer.

Requirements: Knowledge of event production and operations; ability to use computerized reserved seat ticketing system; ability to implement and monitor sales and promotions; ability to work in a fast-paced environment including multi-tasking, working under pressure, recognizing problems, and finding solutions while maintaining a positive attitude; excellent oral and written communication skills; creativity, self-motivation, and the ability to build rapport quickly and effectively with individuals.

Send resume to Chief Marketing and Sales Officer, Dana Hanson.