Employment

House Manager

Status: Part-Time, Hourly
Schedule: Flexible, Primarily Nights & Weekends
FLSA Status: Non-Exempt

About Us: Hoyt Sherman Place is a premier historic cultural center in Iowa, working with national and local partners to present outstanding performances, celebrate Iowa’s history and grow arts and culture in the region. Our venue offers an intimate theater experience with extraordinary acoustics, a beautiful historic mansion, and a majestic art gallery.

About the Role: The House Manager is responsible for the smooth operation of the theater before, during, and after performances and special events. The House Manager executes the protocols for front-of-house operations on a show-by-show basis, while maintaining patron comfort, patron safety, and the highest level of customer service.

Responsibilities:

-Recruit, train, and supervise volunteer ushers/ticket scanners for each theater event.
-Conducts pre-event informational meetings for volunteers and other front of house staff.
-Ensure the venue is ready for theater events including opening doors, assigning volunteer positions, and/or checking for any hazards.
-Oversees patron ingress, assisting with scanning tickets, directing patrons to seats as needed, and always readily available should an emergency arise.
-Assists guests with venue and/or seating concerns.
-Answers patron questions about the facility, upcoming events and services offered.
-Monitors the volunteers to ensure they are adhering to the proper policies and procedures.
-Assists security in clearing building after event, securing doors, and looking for lost items.
-Works with Senior Event Coordinators to plan functions to recruit/train new volunteers and thank/celebrate current volunteers.
-Performs other duties as assigned.

Requirements: Commitment to providing a high level of customer service; possess a positive and friendly demeanor; ability to work well under pressure; flexible mindset and attention to detail; desire to listen to and understand guest concerns and help them find a solution; excellent interpersonal skills; strong knowledge of Hoyt Sherman Place or willingness to learn.

Send a cover letter and resume to Allison Fegley Johnson, Chief Operating Officer.