FAQ

Venue

Hoyt Sherman Place is located at 1501 Woodland Avenue, Des Moines IA, 50309.

If you are coming from the east side of Des Moines, take Interstate 235 westbound through the downtown area. Exit 7 for Martin Luther King, Jr. Parkway exit. At the 2nd stoplight, turn left onto Martin Luther King, Jr. Parkway, a one-way street, heading south. Go five blocks (3 stoplights), and turn left on Woodland Avenue. Keep heading east on Woodland Avenue five blocks, and Hoyt Sherman Place will be on your left-hand side, on the northwest corner of 15th Street and Woodland Avenue.

If you are coming from the west side of Des Moines, take Interstate 235 eastbound. Take Exit 7A for Martin Luther King, Jr. Parkway. Turn right onto Martin Luther King, Jr. Parkway, heading south. Go four blocks (2 stoplights), and turn left on Woodland Avenue. Keep heading east on Woodland Avenue five blocks, and Hoyt Sherman Place will be on your left-hand side, on the northwest corner of 15th Street and Woodland Avenue.

Interstate 235 runs east and west through town, but it meets up with Interstate 35/80 at both ends.

Administrative Office: Monday-Friday from 9:00 AM-5:00 PM
Box Office: Monday-Friday from 10:00 AM-5:00 PM

If no events are occurring, patrons are welcome to do self-guided tours during open hours. If an event is occurring or being set-up, some spaces may be unavailable for self-guided tours. Unless an event is scheduled, the facility is closed on weekends and evenings.

Yes. Accessible parking is available in the main parking lot located on the east side of the venue on the corner of 15th Street and Woodland Avenue.

  • An accessible ramp leads to the east-facing Box Office door.
  • An elevator is located in the Box Office lobby on the lower level east side of the venue. The elevator accesses the main floor and balcony lobbies in the theater.
  • Accessible lifts are also available to access the mansion and art gallery.
  • Accessible restrooms are available in the restroom annex connected to the Box Office lobby located on the lower level east side of the venue.

The public is more than welcome to conduct self-guided tours during our open hours, which are Monday-Friday from 9:00 AM-5:00 PM. If an event is occurring or being set-up, some spaces may be unavailable for self-guided tours. Please call ahead to make sure there is not a conflict with the time you would like to visit.

Docent-led tours are available for groups of 10 or more for $5 per person. To schedule a docent-led tour, please contact Janet Mootz at 515.452.0610 or visit our tours page.

Hoyt Sherman Place is honored to be a Blue Star Museum, one of more than 2,000 museums across the United States of America to offer free admission to military personnel and their families in collaboration with the National Endowment for the Arts, Blue Star Families, and the Department of Defense. Check out all of the Blue Star Museums here.

Yes, Hoyt Sherman Place is always looking for volunteers to serve in various roles. Learn more on our Volunteer page.

Events

Tickets can be purchased in person at the Hoyt Sherman Place Box Office, Monday-Friday from 10:00 AM – 5:00 PM. Our Box Office is not able to process orders over the phone, but patrons can call Ticketmaster at 1.800.982.2787 to do so. Additionally, tickets can be purchased online at Ticketmaster.

Typically, doors open to the public one hour prior to event time. In some cases, this will only allow patrons access to the lobby, concessions, and merchandise, with theater seating starting 30 minutes prior to event time.

Free of Charge: There is a large parking lot directly to the east of Hoyt Sherman Place. Otherwise, there is ample street parking in the Sherman Hill neighborhood as well as the UnityPoint Health lot located at 15th Street and Woodland Avenue.

Valet Parking: Valet parking is made available by Keck Parking at select events for $15 per vehicle. When offered, this service will be available one hour prior to event time on the east side of the building near the Box Office entrance.

Typically, concessions are set up in the art gallery offering pop, water, beer, and wine. Cash and all major credit cards, Visa, Discover, Mastercard, and American Express, are accepted. An ATM is located in the Box Office Lobby.

We do not sell food. No food is allowed in the theater. Please note: outside food and drinks are prohibited.

Hoyt Sherman Place is an all-ages venue. Some events establish an age requirement to attend which will be enforced. Please consult specific event details listed on the events page.

Hoyt Sherman Place is unable to verify or guarantee the authenticity of tickets that were not purchased directly through an authorized sales channel (i.e. the Hoyt Sherman Place Box Office or Ticketmaster.com). For this reason, we do not recommend purchasing tickets from third-party resellers. If a ticket is purchased through a third-party reseller, Hoyt Sherman Place is not responsible for any fraudulent activity and will not honor invalid tickets.

Gift cards and gift certificates are not issued directly through the venue’s Box Office. Hoyt Sherman Place is a Ticketmaster venue, and their website does offer gift cards. Those can then be used on their website when buying tickets to any Hoyt Sherman Place events. Gift cards are available at ticketmaster.com/giftcards.

No. Firearms are strictly prohibited unless you are an on-duty law enforcement official.

Rentals

Art Gallery: Toni Roberts at 515.348.6941, Evan Fischer at 515.348.6945, or visit our Gallery Rental page.

Center for Artists and Education: Toni Roberts at 515.348.6941, Evan Fischer at 515.348.6945, or visit our Center for Artists and Education Rental page.

Theater: Allison Johnson at 515.348.6947, or visit our Theater Rental page.

Yes. Photo shoots and video shoots need to be set-up and scheduled in advance. Please call 515.244.0507 for availability and rental rates.