Policies

Accessible Seating:

Handicap accessible seating is available on our main floor. This seating is available for the patron with the accessible need and one companion (up to 3 companions, if space allows). Accessible seating can be purchased in person at the venue box office or through Ticketmaster.

 

Authorized Ticketing Services:

Trusted points of purchase include:

-Venue box office (in person only)

-Ticketmaster.com (our only trusted online ticketing outlet)

-800-745-3000 (phone orders through Ticketmaster)

 

Bag Size:

Bags no larger than 13" x 15" x 6’’ will be permitted into Hoyt Sherman Place. Guests who have bags larger than this size will be asked to return them to their vehicles or discard them. This is in addition to the existing policy that all bags, purses or personal items of any size are subject to search. Diaper bags or Medical bags are allowed to exceed that size limit, but will be searched. This policy is subject to change based on a show’s request.

 

Cameras/Recording:

For most events, at the request of the artists, small point & shoot cameras are allowed. Professional cameras (specifically cameras with professional/detachable lenses and flash) are not permitted. Hoyt Sherman Place reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders, video recorders and digital cameras with video capabilities are prohibited during all events.

 

Prohibited Items:

We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal-detecting hand wands upon entry. For safety reasons, prohibited items include but are not limited to:

  • Alcohol, drugs, illegal substances or any paraphernalia associated with drug use
  • Audio/Video recorders, professional cameras, tripods
  • Cans, bottles, coolers or other similar containers
  • Electronic cigarettes / vape pens inside facility
  • Flags/Signs with poles
  • Laser pens/pointers of any type
  • Noisemakers such as air horns
  • Outside food or beverages
  • Oversized bags, backpacks, duffel bag
  • Pepper spray/Mace
  • Weapons of any type, including chains, knives, firearms and spiked jewelry
  • Any other item deemed unacceptable by event/building management

If an item is revealed during a search, patrons may dispose of the item or they may return the item to their vehicle. Hoyt Sherman Place does not safeguard any personal belongings or items of any type.

 

Parking:

Free of Charge:
There is a large parking lot directly to the east of Hoyt Sherman Place. Otherwise, there is ample street parking in the Sherman Hill neighborhood as well as the Unity Point lot located on 15th Street and Woodland Avenue.

Valet Parking:
Valet parking is made available by Keck Parking at select events. $12 per vehicle. When offered, this service will be available one hour prior to show time on the east side of the building by the Box Office entrance.

 

Children’s Entry:

Children twenty-four months and older must have a ticket in order to gain entrance to events at Hoyt Sherman Place. Children under twenty-four months of age may enter without a ticket but must sit on their parent or guardian’s lap.

PLEASE NOTE: some events will require all attendees regardless of age to present a ticket for entry into Hoyt Sherman Place. Please check the event’s ticket policies at the time of purchase.

 

Will-Call:

A government issued ID matching the name on the tickets will be required when picking up tickets at the box office will-call window.

 

First Aid:

There is a first-aid station located on the east side of the main floor theater lobby. Our AED is located on the west side of the main floor theater lobby at the upper lift platform.

 

Ticket Refunds/Exchanges:

There are no refunds or exchanges on all tickets. Ticketmaster is the only ticketing site authorized to sell Hoyt Sherman Place tickets, and we are not responsible for purchases made through unaffiliated websites.

 

Canceled/Postponed Events:

In the event a performance is canceled or rescheduled, information is immediately sent to the local media for distribution and placed on the Hoyt Sherman Place website and social media sites. We will also send an email to the database of purchasers for that event, if we have contact information.

If an event is canceled, refunds will be available at the original point of purchase. If the event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the original point of purchase up until the new date has passed.

PLEASE NOTE: In the event of a cancellation, the paid ticket price will be refunded.*

*Tickets purchased with a credit card will be refunded to the original card used to purchase the tickets. Hoyt Sherman Place is not responsible for tickets purchased through unauthorized sources.